FAQs

Refills can be ordered by phone, or through our website.

• Call 123456789, 24 hours a day, seven days a week. You can speak directly to someone during business hours. Off-hours, you can leave a voice message or use our automated ordering system.

• Our refill system allows you to create a secure online account where you can place prescription refill orders.

While we strive to refill orders the same day, we recommend that you order refills when you have a 5-7 day supply of medication left so that there will be no interruption in your medication regimen. This allows our staff to process refill authorization requests and address other possible issues with insurance and/or medication supply.

For local delivery of refills on an existing prescription, you can generally expect to receive your delivery within four business days when all the medications you are requesting have refills remaining. Prescriptions that need additional authorization from your provider or insurance company may take longer to process.

Yes. You can only purchase a maximum of a 3 month supply of each of your medications, provided that you have a valid prescription for the supply of that medication. If your physician writes a prescription for more than a 3 month supply, we can refill your medication as they come due.

If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our partnered dispensaries will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.

If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.

If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.

With our flat rate shipping, once the order is shipped, the delivery time is typically 10 to 18 business days. If you chose the express option the delivery time is typically between 6 to 9 business days.

Special note related to the coronavirus: Please be forewarned that there are online pharmacies that are not being forthright and transparent with the public about extended delivery times during the coronavirus crisis. But you can always count on NorthWestPharmacy.com to be transparent with customers. Under normal circumstances, orders take approximately 8 to 18 business days in transit before they are delivered. But with the curtailing of air transport due to the coronavirus pandemic, delays in customs clearance of parcels worldwide, and reduced last mile postal carrier deployment, the delivery time may exceed that under normal conditions. Current delivery times average between three to six weeks from the date of shipping. Though many orders arrive within two weeks, some may exceed six weeks. As estimates of delivery times change rapidly depending on the length of the queue for the available air cargo capacity, the extent of customs clearance backlogs, and postal service capacity in your local area. You will be emailed a tracking number as soon as your order has shipped. We guarantee delivery within 60 days of shipping though we have not had a single parcel take that long to arrive during the entire coronavirus crisis.